Privacy Policy 

Last updated: 17th August 2026 

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, informs You about Your privacy rights under UK data protection laws, and explains how the law protects You. 

We use Your Personal Data to provide and improve the Service. By using the Service, You acknowledge the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions 

Interpretation 

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

Definitions 

For the purposes of this Privacy Policy: 

  • Account means a unique account created for You to access our Service or parts of our Service. 
  • Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Privacy Policy) refers to Help Hub, Milton Keynes, England. For the purposes of the UK GDPR, the Company is the Data Controller. 
  • Cookies are small text files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses. 
  • Data Protection Laws means the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR) as applicable in England, Wales, and Scotland. 
  • Device means any device that can access the Service, such as a computer, a mobile phone, or a digital tablet. 
  • Personal Data means any information relating to an identified or identifiable living individual (as defined under the UK GDPR). 
  • Service refers to the Website. 
  • Service Provider (or Data Processor) means any natural or legal person who processes data on behalf of the Company. 
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Lawful Bases for Processing Personal Data 

Under the UK GDPR, We must have a valid legal basis to collect and process Your Personal Data. We rely on the following bases depending on the specific activity: 

  • Consent: You have given clear consent for Us to process Your Personal Data for a specific purpose (e.g., direct marketing or non-essential cookies). 
  • Performance of a Contract: The processing is necessary for a contract We have with You, or because You have asked Us to take specific steps before entering into a contract. 
  • Legitimate Interests: The processing is necessary for Our legitimate business interests (or those of a third party), provided Your fundamental rights do not override those interests. 
  • Legal Obligation: The processing is necessary for Us to comply with the law (not including contractual obligations). 

Collecting and Using Your Personal Data 

Types of Data Collected 

Personal Data 

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include: 

  • Email address 
  • First name and last name 
  • Contact preferences 

Usage Data 

Usage Data is collected automatically when using the Service. 

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. 

Tracking Technologies and Cookies 

Under PECR and UK regulations, We require your consent to store or retrieve information on your device unless the cookie is strictly necessary for the operation of the site. 

We use both Session and Persistent Cookies for the purposes set out below: 

  • Necessary / Essential Cookies 
  • Type: Session Cookies 
  • Administered by: Us 
  • Legal Basis: Legitimate Interests / Contractual Necessity 
  • Purpose: Essential to provide You with services available through the Website and to authenticate users. 
  • Cookies Policy / Notice Acceptance Cookies 
  • Type: Persistent Cookies 
  • Administered by: Us 
  • Legal Basis: Legal Obligation 
  • Purpose: Identifies if users have accepted the use of cookies on the Website. 
  • Functionality & Analytics Cookies 
  • Type: Persistent Cookies 
  • Administered by: Us / Third Parties 
  • Legal Basis: Consent 
  • Purpose: Remembers choices You make (like language preferences) and tracks site interaction to improve performance.  

Use of Your Personal Data  

The Company may use Personal Data for the following purposes:  

  • To provide and maintain our Service, including to monitor the usage of our Service.  
  • To manage Your Account: To manage Your registration as a user of the Service. 
  • For the performance of a contract: To fulfill orders, purchases, or services requested by You. 
  • To contact You: By email, telephone calls, SMS, or other equivalent forms of electronic communication regarding security or functional updates. 
  • To provide You with news and special offers: About goods, services, and events similar to those you have already purchased or enquired about, provided You have not opted out (or where You have consented, as required by law). 
  • To manage Your requests: To attend and manage Your requests to Us. 

International Transfers of Your Personal Data 

Your information, including Personal Data, is processed at the Company’s operating offices in the United Kingdom. 

If We transfer Your Personal Data outside the UK (e.g., to Service Providers or servers located in other countries), We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:  

  • The destination country has been deemed to provide an adequate level of protection for personal data under UK adequacy regulations. 
  • We use specific contracts approved for use in the UK (such as the International Data Transfer Agreement (IDTA) or the UK Addendum to EU Standard Contractual Clauses). 

Your Legal Rights Under UK Data Protection Law 

Under the UK GDPR and Data Protection Act 2018, if You reside in England, Wales, or Scotland, You have the following rights regarding Your Personal Data: 

  • Right to Access: You have the right to request copies of Your personal data (a Subject Access Request). 
  • Right to Rectification: You have the right to request that We correct any information You believe is inaccurate or incomplete. 
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that We erase Your personal data, under certain conditions.  
  • Right to Restrict Processing: You have the right to request that We restrict the processing of Your personal data, under certain conditions.  
  • Right to Object to Processing: You have the right to object to Our processing of Your personal data, including for direct marketing purposes. 
  • Right to Data Portability: You have the right to request that We transfer the data that We have collected to another organization, or directly to You, under certain conditions. 
  • Right to Withdraw Consent: Where We rely on Your consent to process data, You have the right to withdraw that consent at any time without affecting prior lawful processing. 

To exercise any of these rights, please contact Us using the details in the Contact Us section below. We will respond within one calendar month. 

Retention of Your Personal Data 

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. 

Usage Data processed for internal analysis is generally retained for a shorter period, except where this data is used to strengthen security or improve performance. 

Security of Your Personal Data 

We have put in place appropriate security measures to prevent Your Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to Your personal data is restricted to employees, agents, contractors, and other third parties who have a business need to know. 

Children’s Privacy 

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If You become aware that a child has provided Us with Personal Data without parental consent, please contact Us immediately. 

Complaints and Supervisory Authority 

If You have any concerns about our use of Your personal information, You can make an informal complaint to us at admin@helphub.healthcare. 

If You remain dissatisfied, You have the right to lodge a formal complaint with the UK supervisory authority: 

  • Information Commissioner’s Office (ICO) 
  • Telephone: 0303 123 1113 
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

(Note: Scottish residents may also utilize the regional Scottish ICO office located in Edinburgh). 

Changes to this Privacy Policy 

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this document. 

Where changes are substantial, We will provide prior notice via email or a prominent notification on Our Website. 

Contact Us 

If You have any questions or wish to exercise Your statutory rights under this Privacy Policy, You can contact us: